Start here
Most problems are solved fastest by our customer care team — hello@3basics.com, +91 124 456 7890, or WhatsApp. Please try there first; it is usually quicker.
If that does not resolve it, this page is the formal route.
1 · Grievance Officer
Appointed under the Consumer Protection (E-Commerce) Rules, 2020.
| Name | [To be appointed] |
| Designation | Grievance Officer |
| grievance@3basics.com | |
| Telephone | +91 124 456 7890 (Mon–Sat, 10am – 6pm IST) |
| Postal address | Grievance Officer, Helios Biocred Private Limited, Ground Floor, Plot No. 18–19, HSIIDC Udyog Kunj, Ghamroj, Gurugram, Haryana 122102, India |
2 · How to raise a grievance
Write to the Grievance Officer with:
- Your name and contact details
- Your order number, if it relates to an order
- What happened, and what you would like us to do about it
- Any photographs or documents that help
- Details of your earlier contact with customer care, if any
3 · Timelines
| Stage | Within |
|---|---|
| Acknowledgement of your grievance, with a ticket number | 48 hours |
| Resolution | One month from receipt |
| Update if resolution will take longer | We will tell you why, and when |
These are the timelines required of us by law, and we treat them as a maximum rather than a target.
4 · If you are still not satisfied
Write to the directors at hello@3basics.com marked for their attention. We are a small company; they will see it.
5 · Consumer authorities
You always retain the right to approach:
- National Consumer Helpline — 1915, or consumerhelpline.gov.in
- The appropriate Consumer Disputes Redressal Commission — district, state or national, depending on value
- The Food Safety and Standards Authority of India, for food safety concerns
- The Data Protection Board of India, for data protection complaints
Nothing on this page limits those rights, and we would not want it to.
Contact
Questions about this policy: hello@3basics.com.
Helios Biocred Private Limited, Ground Floor, Plot No. 18–19, HSIIDC Udyog Kunj, Ghamroj, Gurugram, Haryana 122102, India.
Grievance Officer: [name to be appointed], grievance@3basics.com.